In most instances, your order is processed and shipped within 24hrs so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted. Please order carefully.
Frequently Asked Questions
Discreet shipping is important to many of us. Because pf this we decided that it would be best for the shipping label will be name free. Your credit card or Paypal account will be charged under the name NB Enterprises.
We currently do not ship to any P.O. boxes in Canada and the United States
You must contact us after placing each order to take advantage of your tax-exempt First Nations status. To receive reimbursement of HST/GST, simply mail or fax us a completed First Nations Sales Tax Exemption Form along with a copy of your First Nations status certificate. All documentation must be submitted within 30 days of the order’s shipping date. Claims will only be considered if all documentation is submitted within 30 days of the order’s shipping date and meets tax exempt requirements as per HST/GST rules and laws applicable in the province where the product was shipped. If your claim does not meet all requirements, NB Enterprises. will not reimburse any sales tax. Please allow up to 2-4 business weeks for your claim to be processed. To submit via email, scan your completed form and a clear copy of your status certificate and send to firstname.lastname@example.org. Please include “First Nations Sales Tax Exemption” in the subject of your email.
If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please Contact Us to let us know of the issue. We will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (shipping it back is your responsibility), we will promptly ship a new replacement to you free of charge. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
- Vibrators And Dildos
- Anal Toys, Beads And Plugs
- Gags And Ropes
Lubes, massage oils, condoms, and body paints are also not returnable.